When will my products be dispatched?
Our turnaround time is 7 working days, so your products will be dispatched within this period. In the unlikely case of an item being out of stock, we’ll contact you with an update to detail the delay and ask you how you’d like to proceed.
How are my products shipped?
Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail, DPD, USPS or P2P.
The packaging for different products is varied, but it’s all eco-friendly. The vast majority of parcels ship plastic-free, with the only exception to this being framed prints which ship wrapped in biodegradable bubble wrap to prevent the glass from breaking.
Where can I find my parcel tracking information?
Your tracking code will be included in the dispatch notification sent to your email address. Please allow 48 hours for USPS tracking and this can be found on the order tracking page in your Inkthreadable account.
When will my products be delivered?
This depends on the courier handling your parcel.
Please note, due to COVID & Brexit, many services are taking slightly longer than usual.
- Royal Mail 24 services: 1 to 3 days
- Royal Mail 48 services: 2 to 5 days
- Courier: Next working day
- Royal Mail services: 3 to 5 days
- Courier: depends on the destination
Rest of World
- Royal Mail services: 7 to 10 days
- USPS (USA): 3 to 5 days
- P2P (Australia): 4 to 9 days
- Courier: 5 to 7 days
What if my order doesn’t arrive?
Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & RoW. This is because we cannot claim from Royal Mail until this time.
If an order does not arrive, you should check at your local post office and confirm your address before contacting us. Please also note that we must be notified within 60 calendar days of any orders that have not arrived. After this time we cannot replace any orders free of charge.
Do you ship worldwide?
Yes, we can ship any order worldwide. International parcels are sent either through Royal Mail, DPD, USPS or P2P depending on the shipping method/destination.
Do you accept returns or exchanges?
Currently, each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanges.
If products are returned to sender due to delivery failure we will contact you to let you know, and to arrange redelivery. The shipping costs will need to be paid again.
What do I do if the product is faulty?
Whilst rare, it does occasionally happen. Simply email with a photo and description of the fault and we’ll arrange a replacement or refund. Product faults reported 28 days after dispatch can only be replaced and not refunded.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.